Frequently Asked Questions

To help answer your questions here and now, we have compiled some answers below to the questions we are most frequently asked. If you have further questions, please do get in touch via our contact page here.

A VA is a self-employed, freelance assistant offering remote, personal or business support to anyone who needs it. This blog goes into more detail.

Apart from the obvious answer of gaining you time and reducing your stress, a VA can also save you money, especially when compared with the costs of taking on an employee. 

Since VAs are self-employed, we pay our own tax and National Insurance, provide our own benefits, pensions and insurance, supply our own office, computer and phone hardware. Additionally there are no HR or recruitment fees to budget for! If you’re wondering whether you should hire a VA or an employee, this blog might give answers to some of your questions. 

When we work together you’re not just getting our administrative skills but also the benefits of the lessons we have learnt on our own journeys, our sounding board skills if you will, someone who can see the bigger picture, be honest & maybe add a different perspective 😃

Anyone can use a VA! For personal or professional reasons! 

To see what types of people and businesses we have helped in the past and/or that I help today, please take a look at my testimonials page. 

How long is a piece of string? There is no right or wrong answer to this question! 

If you are feeling overwhelmed by the day to day running of your business, feel like you are constantly carrying out the same tasks over and over and never getting anything new done, or if you just want more time with family or doing that hobby that you can never find time for, then you are probably ready for a VA to come on board and support your business. 

Virtual Assistant is a very generic term covering a broad spectrum of tasks.

Please visit our ‘Services’ page a for a non-exhaustive list of the types of tasks we can support you with. Feel free to contact us directly if you have a specific task or project you need help with.

English – we are born and bred here in the UK.

French – half of Alicja’s degree was French, after uni she spent 7 years living in the French Alps

Italian – the other half of her degree was Italian – she spent a year living there during her studies and loves going back as often as possible!

Polish – Alicja is half Polish – she went to school 6 days a week as a kid because Saturdays was Polish school – as you can imagine, at the time she wasn’t a big fan but she’s since realised it offered her a big opportunity!

Firstly, have a read of this blog which will answer to higher level question. 

There are a couple of different ways you can do this…normally it is easiest to delegate the tasks you hate doing, the ones you do very regularly or the ones you aren’t very good at! 

To work out which tasks to delegate I recommend writing a list of every task you tackle over a week or month, then take a step back and think about the list: How difficult are the tasks? Do you enjoy doing them? Do they require expert knowledge to be completed? Does it really have to be you who completes each task?

Split the list in two – now you have a list of tasks for yourself 📗 and a list of tasks that you could outsource to a trusted partner 📘 and give yourself more time to focus.

Another option is to assign an approximate value to each task on the list – sending an email might be a £ task, booking meeting rooms for new client meetings/coaching sessions might be a ££ task, a new product/service launch might be a £££ task for example.

Outsourcing the £ & ££ tasks will free you up to finally tackle the £££ tasks!

The first thing to do is get in touch! We will arrange a mutually convenient time for a call during which we can discuss your requirements and the solutions we can offer. 

After this, we will send you an overview email with a proposal. Once this is agreed, we will put together the contracts for you to sign and prepare an invoice as needed. Once this is paid and signed contracts are received, work can commence! 

Yes! They form part of the contract that we will both sign agreeing to our responsibilities as client and service provider. 

Yes! It is important that both you and us have a document in place laying out our mutual responsibilities. The contract consists of Terms and Conditions and a Statement of Work. It can be signed digitally so the process is not too arduous.

To keep our pricing simple, there are 2 options.

Ad hoc work is priced at £38 GBP per hour, charged in 15 minute increments, minimum 1 hour per month.

Retainer packages are also available at a discounted rate of £35 GBP per hour, minimum 10 hours per month.

These packages allow you to reserve our time especially for you for a specific number of hours per month. Payment for these packages is required on the 1st of each month.

There are various ways we can communicate including email, phone, text or by using tools such as Slack, Asana etc. The best way to communicate may depend on the types of tasks we support you with and/or our personal preferences. 

When you are reaching your monthly retainer hour limit, we will contact you to let you know and offer you options on how we can proceed.  

Only one unused hour per month can roll over to the next. 

If the month is passing quickly but not many hours have been used, we will contact you to let you know that you can send us extra work that month. 

Due to the remote nature of the service we offer, it is rare that we actually go on holiday and are unable to support you or your business while we’re away. Having said this, everyone deserves a holiday so if your VA is away and uncontactable, another member of the team can cover for them while they are away so you would still be supported during that time.

We will let you know in advance whenever we go away.